Incidents reported on status page for Relocity https://status.relocity.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3cb714a7c69c3cd8f01e4149cb19b7fc.png https://status.relocity.com/ en https://status.relocity.com/ Thu, 19 Mar 2026 07:03:06 +0000 https://status.relocity.com/#ea7a2ac49ef4e0947b0a31d5c845b52da4e38666429bfc18bb5d45368a5d1515 Isochrone API recovered https://status.relocity.com/ Thu, 19 Mar 2026 07:03:06 +0000 https://status.relocity.com/#51a4395ef65c345698067c7385e078329db3c08ae92a3482b07fe7131d092512 Core Data Content recovered https://status.relocity.com/ Thu, 19 Mar 2026 07:02:48 +0000 https://status.relocity.com/#a9f60ef0bf42f4e9436f94aef86c492f768068c40a014164975c54a0740e5901 Search API recovered https://status.relocity.com/ Thu, 19 Mar 2026 05:51:03 +0000 https://status.relocity.com/#ea7a2ac49ef4e0947b0a31d5c845b52da4e38666429bfc18bb5d45368a5d1515 Isochrone API went down https://status.relocity.com/ Thu, 19 Mar 2026 05:50:50 +0000 https://status.relocity.com/#a9f60ef0bf42f4e9436f94aef86c492f768068c40a014164975c54a0740e5901 Search API went down https://status.relocity.com/ Thu, 19 Mar 2026 05:50:32 +0000 https://status.relocity.com/#51a4395ef65c345698067c7385e078329db3c08ae92a3482b07fe7131d092512 Core Data Content went down https://status.relocity.com/incident/852634 Thu, 19 Mar 2026 05:50:07 -0000 https://status.relocity.com/incident/852634#a963f47f5f13a92abf06ba9f6a160db8c178c036db0289e10ceec32c4cbe8244 Upgrade the data content database from MySQL to Postgres https://status.relocity.com/ Wed, 18 Mar 2026 05:29:58 +0000 https://status.relocity.com/#653fb81de20a971b85d8c22d7ae2b1539f1be2c87f5a121e4a107bd6e50cb808 Isochrone API recovered https://status.relocity.com/ Wed, 18 Mar 2026 05:29:47 +0000 https://status.relocity.com/#5640916367b6b0305267159fab858fff7090411337ceb33a8132b51388bec0c1 Search API recovered https://status.relocity.com/ Wed, 18 Mar 2026 05:26:06 +0000 https://status.relocity.com/#653fb81de20a971b85d8c22d7ae2b1539f1be2c87f5a121e4a107bd6e50cb808 Isochrone API went down https://status.relocity.com/ Wed, 18 Mar 2026 05:24:43 +0000 https://status.relocity.com/#5640916367b6b0305267159fab858fff7090411337ceb33a8132b51388bec0c1 Search API went down https://status.relocity.com/ Wed, 18 Mar 2026 04:52:41 +0000 https://status.relocity.com/#72e905d24a3a529f3b355f7f210828e8acee98ba27a0746310b7e9374584e4af Search API recovered https://status.relocity.com/ Wed, 18 Mar 2026 04:52:09 +0000 https://status.relocity.com/#09d013986482b4fcbe38552c496d27b432212d557c817c83f65093924525b99d Isochrone API recovered https://status.relocity.com/ Wed, 18 Mar 2026 04:52:07 +0000 https://status.relocity.com/#e1a2b84431c9b19b382c4119231e3e4e1741f661e5b1a333b7e1b0416f665d00 Core Data Content recovered https://status.relocity.com/incident/851785 Wed, 18 Mar 2026 03:30:00 -0000 https://status.relocity.com/incident/851785#0988b26657fc8da23453f333c8cd8cc44092e5e52e2e976d5d56d8b8206c01b1 Updating the data content database from mysql to postgres https://status.relocity.com/ Wed, 18 Mar 2026 03:24:39 +0000 https://status.relocity.com/#72e905d24a3a529f3b355f7f210828e8acee98ba27a0746310b7e9374584e4af Search API went down https://status.relocity.com/ Wed, 18 Mar 2026 03:23:55 +0000 https://status.relocity.com/#09d013986482b4fcbe38552c496d27b432212d557c817c83f65093924525b99d Isochrone API went down https://status.relocity.com/ Wed, 18 Mar 2026 03:20:57 +0000 https://status.relocity.com/#5143b66e747780b84a6f358b356ba1104debad7b45e3253203485e757726df8d Isochrone API recovered https://status.relocity.com/ Wed, 18 Mar 2026 03:20:46 +0000 https://status.relocity.com/#f8e86133b7360a48c791cf552d09ecbc6bb17504616028b8260b58d8420716fe Search API recovered https://status.relocity.com/ Wed, 18 Mar 2026 03:16:43 +0000 https://status.relocity.com/#f8e86133b7360a48c791cf552d09ecbc6bb17504616028b8260b58d8420716fe Search API went down https://status.relocity.com/ Wed, 18 Mar 2026 03:16:05 +0000 https://status.relocity.com/#5143b66e747780b84a6f358b356ba1104debad7b45e3253203485e757726df8d Isochrone API went down https://status.relocity.com/ Wed, 18 Mar 2026 03:15:44 +0000 https://status.relocity.com/#e1a2b84431c9b19b382c4119231e3e4e1741f661e5b1a333b7e1b0416f665d00 Core Data Content went down https://status.relocity.com/ Tue, 17 Mar 2026 23:52:05 +0000 https://status.relocity.com/#e9018d79a38b8a643a31da6682ef1c53a509660dde4bf5b712ada367904c71d9 Isochrone API recovered https://status.relocity.com/ Tue, 17 Mar 2026 23:51:36 +0000 https://status.relocity.com/#1f235d3b970ebf664ad946b6df1bd3ddb5c46b06088caa0592bd97a4a4f39536 Search API recovered https://status.relocity.com/ Tue, 17 Mar 2026 23:18:04 +0000 https://status.relocity.com/#e9018d79a38b8a643a31da6682ef1c53a509660dde4bf5b712ada367904c71d9 Isochrone API went down https://status.relocity.com/ Tue, 17 Mar 2026 23:17:44 +0000 https://status.relocity.com/#1f235d3b970ebf664ad946b6df1bd3ddb5c46b06088caa0592bd97a4a4f39536 Search API went down https://status.relocity.com/ Mon, 16 Feb 2026 11:02:53 +0000 https://status.relocity.com/#1d769c10e9e6785072ca5fe02cb6d09f720d9282df374e8adfc69f4d640ab0b8 Video API recovered https://status.relocity.com/ Mon, 16 Feb 2026 10:57:38 +0000 https://status.relocity.com/#c25b058e432c0dd9ab17225faf651811b1eae912cb4ecea73c63221d9eed11bf Image Rendering API recovered https://status.relocity.com/ Mon, 16 Feb 2026 10:48:55 +0000 https://status.relocity.com/#1d769c10e9e6785072ca5fe02cb6d09f720d9282df374e8adfc69f4d640ab0b8 Video API went down https://status.relocity.com/ Mon, 16 Feb 2026 10:47:40 +0000 https://status.relocity.com/#c25b058e432c0dd9ab17225faf651811b1eae912cb4ecea73c63221d9eed11bf Image Rendering API went down https://status.relocity.com/ Sun, 15 Feb 2026 14:26:47 +0000 https://status.relocity.com/#3978452d6f884845595c2ea5cf67f53a7ec54684086d322f6100c028df3671d5 SMS, North America recovered https://status.relocity.com/ Sun, 15 Feb 2026 13:57:50 +0000 https://status.relocity.com/#3978452d6f884845595c2ea5cf67f53a7ec54684086d322f6100c028df3671d5 SMS, North America went down https://status.relocity.com/ Sun, 15 Feb 2026 12:38:14 +0000 https://status.relocity.com/#4bda8d2ff6f3156ca5798f1ad47b18f907ba636b253e3f9e6ef8c08b1f25b5ed Video API recovered https://status.relocity.com/ Sun, 15 Feb 2026 12:33:26 +0000 https://status.relocity.com/#4bda8d2ff6f3156ca5798f1ad47b18f907ba636b253e3f9e6ef8c08b1f25b5ed Video API went down https://status.relocity.com/ Fri, 13 Feb 2026 07:39:38 +0000 https://status.relocity.com/#475aa57a4f391c426c752320c14a2bcf081d2be13e391c43371a5eeb6a7e0b43 Conversations/Chat recovered https://status.relocity.com/ Fri, 13 Feb 2026 07:09:43 +0000 https://status.relocity.com/#475aa57a4f391c426c752320c14a2bcf081d2be13e391c43371a5eeb6a7e0b43 Conversations/Chat went down https://status.relocity.com/ Thu, 12 Feb 2026 16:09:40 +0000 https://status.relocity.com/#361fefc6907c3544b4c5284dde050e77e8e1026bb4445a0141271370b1d7d2d4 Conversations/Chat recovered https://status.relocity.com/ Thu, 12 Feb 2026 15:39:40 +0000 https://status.relocity.com/#361fefc6907c3544b4c5284dde050e77e8e1026bb4445a0141271370b1d7d2d4 Conversations/Chat went down https://status.relocity.com/ Thu, 12 Feb 2026 11:09:35 +0000 https://status.relocity.com/#6bbba97842fcb95c32ab8a52ed0e65e13dfdf8597a0a18d02a770c1a38553664 Conversations/Chat recovered https://status.relocity.com/ Thu, 12 Feb 2026 10:39:43 +0000 https://status.relocity.com/#6bbba97842fcb95c32ab8a52ed0e65e13dfdf8597a0a18d02a770c1a38553664 Conversations/Chat went down https://status.relocity.com/ Fri, 06 Feb 2026 15:07:47 +0000 https://status.relocity.com/#23663ccf3f9d60d17ee14da18c9d0703ae11ce310703d94f0e954bc7506e1fc4 Image Rendering API recovered https://status.relocity.com/ Fri, 06 Feb 2026 15:02:38 +0000 https://status.relocity.com/#23663ccf3f9d60d17ee14da18c9d0703ae11ce310703d94f0e954bc7506e1fc4 Image Rendering API went down https://status.relocity.com/ Fri, 06 Feb 2026 08:03:11 +0000 https://status.relocity.com/#910c6fe12171d1d88afa5738b86164a8f475373bae2481bf5292adf2f740cfdd SMS, North America recovered https://status.relocity.com/ Fri, 06 Feb 2026 07:27:00 +0000 https://status.relocity.com/#910c6fe12171d1d88afa5738b86164a8f475373bae2481bf5292adf2f740cfdd SMS, North America went down https://status.relocity.com/ Tue, 03 Feb 2026 20:12:43 +0000 https://status.relocity.com/#d1fb5e7e2232c316d564016920e9e61fee10fe0f6d8feb543f6ec0873bf9f71e Image Rendering API recovered https://status.relocity.com/ Tue, 03 Feb 2026 20:07:43 +0000 https://status.relocity.com/#d1fb5e7e2232c316d564016920e9e61fee10fe0f6d8feb543f6ec0873bf9f71e Image Rendering API went down https://status.relocity.com/ Mon, 02 Feb 2026 20:57:52 +0000 https://status.relocity.com/#90fa06528fc692edfcf4b3f7bb761e9c2482512dabe5587d7d71dda0bed737dc Image Rendering API recovered https://status.relocity.com/ Mon, 02 Feb 2026 20:52:45 +0000 https://status.relocity.com/#90fa06528fc692edfcf4b3f7bb761e9c2482512dabe5587d7d71dda0bed737dc Image Rendering API went down https://status.relocity.com/ Mon, 02 Feb 2026 15:12:41 +0000 https://status.relocity.com/#a42adf3bafd3d3d0be7d97c0113f84d5f613dc22f46546ba5d36e700b9117660 Image Rendering API recovered https://status.relocity.com/ Mon, 02 Feb 2026 15:02:44 +0000 https://status.relocity.com/#a42adf3bafd3d3d0be7d97c0113f84d5f613dc22f46546ba5d36e700b9117660 Image Rendering API went down https://status.relocity.com/ Fri, 30 Jan 2026 19:57:10 +0000 https://status.relocity.com/#2b620d525d952a6b337cc745767d559a92ff9f5d0ca47d116e8c4c331016bc0e SMS, Europe recovered https://status.relocity.com/ Fri, 30 Jan 2026 18:32:36 +0000 https://status.relocity.com/#c5d88434b9063c064347f588f3fe27de59cbb68a450524025bdacff8ee098a4d Image Rendering API recovered https://status.relocity.com/ Fri, 30 Jan 2026 18:27:43 +0000 https://status.relocity.com/#c5d88434b9063c064347f588f3fe27de59cbb68a450524025bdacff8ee098a4d Image Rendering API went down https://status.relocity.com/ Fri, 30 Jan 2026 18:27:13 +0000 https://status.relocity.com/#2b620d525d952a6b337cc745767d559a92ff9f5d0ca47d116e8c4c331016bc0e SMS, Europe went down https://status.relocity.com/ Wed, 28 Jan 2026 21:12:58 +0000 https://status.relocity.com/#2a4e3360a7b697c7de7855450fde99469ce81083d689409090e44c40e8e96dc3 relocity.com recovered https://status.relocity.com/ Wed, 28 Jan 2026 20:45:55 +0000 https://status.relocity.com/#2a4e3360a7b697c7de7855450fde99469ce81083d689409090e44c40e8e96dc3 relocity.com went down https://status.relocity.com/ Sun, 25 Jan 2026 21:57:18 +0000 https://status.relocity.com/#3d09c51ffedd3d3578307fe1a892549125127e5c64da3109a09a171c2d53dd9b SMS, APAC recovered https://status.relocity.com/ Sun, 25 Jan 2026 21:27:21 +0000 https://status.relocity.com/#3d09c51ffedd3d3578307fe1a892549125127e5c64da3109a09a171c2d53dd9b SMS, APAC went down https://status.relocity.com/ Sun, 25 Jan 2026 16:52:04 +0000 https://status.relocity.com/#2b7bdcff92477e0d79a524a5b70c3ba4ae2d52f4ea1bcb2f6d0dd4711b101ba4 Isochrone API recovered https://status.relocity.com/ Sun, 25 Jan 2026 16:51:45 +0000 https://status.relocity.com/#3b19ac75daa594114be6afd9f972dbabbab76b872be8ad5b415b936d0cdcb176 Search API recovered https://status.relocity.com/ Sun, 25 Jan 2026 12:26:44 +0000 https://status.relocity.com/#3b19ac75daa594114be6afd9f972dbabbab76b872be8ad5b415b936d0cdcb176 Search API went down https://status.relocity.com/ Sun, 25 Jan 2026 12:26:03 +0000 https://status.relocity.com/#2b7bdcff92477e0d79a524a5b70c3ba4ae2d52f4ea1bcb2f6d0dd4711b101ba4 Isochrone API went down https://status.relocity.com/incident/808673 Thu, 22 Jan 2026 06:00:43 -0000 https://status.relocity.com/incident/808673#9bca692e79610bee4a9a86465fc06a6051bdfba855171419f18bc6497a0b82b2 We're scheduling planned maintenance for our production environment this Thursday at 6:00 AM UTC. Key Details: Date/Time: Thursday, 1/22 at 6:00 AM UTC Purpose: Production Database Upgrade Expected Impact: This adjustment will impact the mobile application and the Portal. This will impact internal and external users. Estimated Duration: 2 hours Time Zone Conversions: PST: Wednesday 10:00 PM EST: Thursday 1:00 AM CET: Thursday 7:00 AM SGT: Thursday 2:00 PM Please plan accordingly and avoid scheduling any critical operations during this window. We'll send updates once the deployment begins and when services are fully restored. IMPORTANT: This downtime will impact the mobile app. If you attempt to log in to the mobile app, you will see a Maintenance message. If you have any questions or concerns, please reach out to the Support team! https://status.relocity.com/ Mon, 19 Jan 2026 17:07:44 +0000 https://status.relocity.com/#8bfb5a6d01d0db063e3d98be7d49eacc91c8331c3d9277687144e6f852dd459e Image Rendering API recovered https://status.relocity.com/ Mon, 19 Jan 2026 17:02:39 +0000 https://status.relocity.com/#8bfb5a6d01d0db063e3d98be7d49eacc91c8331c3d9277687144e6f852dd459e Image Rendering API went down https://status.relocity.com/incident/757040 Sun, 30 Nov 2025 20:45:00 -0000 https://status.relocity.com/incident/757040#f339f7f7cf92c9a8375b73d5bc0b790b91e0b0ddcb2f0a6831529b32e492e8bb Maintenance completed https://status.relocity.com/incident/757040 Sun, 30 Nov 2025 20:00:00 -0000 https://status.relocity.com/incident/757040#3237906d0b653eb7335c96ced8583a9258d85635b2bdaa6c0acec8e807b5f78c We will be upgrading our caching instance for Data Content and Metrics which may affect other services. https://status.relocity.com/incident/747591 Mon, 20 Oct 2025 23:59:00 -0000 https://status.relocity.com/incident/747591#2b41b2aa7701c16a2154766e0f89041aefd1f24249a43b94b2f211a5b52f581a Service degradation is resolved. https://status.relocity.com/incident/747591 Mon, 20 Oct 2025 17:57:00 -0000 https://status.relocity.com/incident/747591#be8bfc977a0017888c6d112b5b769c58d6e3ea2e2402301fdd915680d8639b06 We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) that is affecting some services. https://status.relocity.com/incident/285791 Sat, 11 Nov 2023 17:30:00 -0000 https://status.relocity.com/incident/285791#ca6b0ceabec948cb2862d6b852bdfc193a6c797db8b5f18798210c6908e6e342 Our Data Content Search API will be undergoing an upgrade, resulting in temporary unavailability for certain users. We're enhancing our data content database to serve you better. Thank you for your understanding. https://status.relocity.com/incident/219718 Tue, 13 Jun 2023 21:19:00 -0000 https://status.relocity.com/incident/219718#f3484189d6b4051766ee6dcca12fce47ef5c29281f52a55b7fbbf8084846a733 Our upstream provider has resolved the incident. https://status.relocity.com/incident/219718 Tue, 13 Jun 2023 21:08:00 -0000 https://status.relocity.com/incident/219718#64814552e7ae3646fc3573bc6df0c1c72dcf7211c0560670d1e3500dd6c167e2 One of Relocity's upstream providers is having issues with their services. This is resulting in degraded performance and outages some of our services. https://status.relocity.com/incident/165791 Wed, 18 Jan 2023 16:45:00 -0000 https://status.relocity.com/incident/165791#312a1a92fc1b9763528249fbfb32ab12115431f955842593e589ab4f1e09b42f Degraded services resolved. https://status.relocity.com/incident/165791 Wed, 18 Jan 2023 16:30:00 -0000 https://status.relocity.com/incident/165791#5a68cba06cdffbc30b02d3a778c5fca8765c2a2080fbf1a765f52e41475ce1a6 Degraded Services for SMS communication https://status.relocity.com/incident/146010 Sat, 17 Dec 2022 11:17:00 -0000 https://status.relocity.com/incident/146010#5e0a706ba19de8b5c0c1fc77d24d0ad7321185a567c5f6e22744dd57031ddada Message queues have lower wait times and new messages are sending quickly. https://status.relocity.com/incident/146010 Sat, 17 Dec 2022 10:14:00 -0000 https://status.relocity.com/incident/146010#50286f334f55479b46e104cf8b0191a89fb1e07a03c7a33c289ad12fd6d62e10 Newly submitted mail is sending much faster now. Some emails that were sent earlier are still queued up, but the team is working to get those out as soon as possible.